Shipping Policy

Last Updated: 12/8/2025

Shopelize is committed to delivering your orders quickly and safely. We ship to all locations across Bangladesh and internationally.

2.1 Domestic Shipping (Bangladesh)

• All districts and upazilas
• Inside Dhaka: 64 areas
• Outside Dhaka: All districts

2.2 International Shipping

Currently available to select countries. Contact us for availability.

3.1 Inside Dhaka

• Standard Delivery: 1-2 business days
• Express Delivery: Same day or next day
• Delivery Charge: ৳60-100

3.2 Outside Dhaka (Sub-district Areas)

• Standard Delivery: 2-4 business days
• Delivery Charge: ৳100-150

3.3 Outside Dhaka (District Areas)

• Standard Delivery: 3-5 business days
• Delivery Charge: ৳120-180

4.1 Eligibility

• Orders above ৳999 qualify for free shipping
• Applies to standard delivery only
• Inside Dhaka and major cities
• Promotional periods may have different thresholds

4.2 Exclusions

• Express or same-day delivery
• Remote or hard-to-reach areas
• Bulk orders (negotiable)

• Standard Orders: 1-2 business days
• Custom Orders: 3-5 business days
• Pre-orders: As specified on product page
• Sale Periods: May take additional 1-2 days

Orders placed before 2 PM are typically processed the same day.

6.1 Track Order

1. Log in to your account
2. Go to "My Orders"
3. Click "Track Order"
4. View real-time updates

6.2 Tracking Notifications

• Order confirmed
• Order packed
• Out for delivery
• Delivered

SMS and email notifications sent at each stage.

7.1 Delivery Attempts

• First Attempt: As per scheduled date
• Second Attempt: Next business day (if undeliverable)
• Third Attempt: Customer contacted for arrangement

7.2 Undeliverable Orders

If we cannot deliver after 3 attempts:

• Order returned to warehouse
• Customer notified
• Refund processed (minus shipping fee)
• Redelivery available (additional charges apply)

8.1 Availability

• Available across Bangladesh
• Advance payment option available

8.2 COD Limits

• Maximum order value: ৳50,000
• Additional verification may be required
• 2-3% COD handling fee on orders above ৳10,000

• Orders above ৳5,000 require signature
• Government-issued ID may be requested
• Authorization letter needed for proxy acceptance

10.1 Cannot Ship

• Flammable or hazardous materials
• Illegal or prohibited items
• Items requiring special permits

10.2 Limited Shipping

• Fragile items (additional packaging fee may apply)
• Large or heavy items (custom quote required)
• High-value items (special handling)

11.1 Available Countries

Contact us for current international shipping destinations.

11.2 Customs & Duties

• Customer responsible for customs duties and taxes
• Delivery time: 7-21 business days
• Customs clearance required
• Additional documentation may be needed

11.3 International Tracking

Full tracking available via courier website.

• Available for orders above ৳10,000
• Covers loss, damage, or theft
• Fee: 2% of order value
• Claim process: Contact us within 48 hours

During major holidays (Eid, Durga Puja, etc.):

• Expect 1-3 days additional delivery time
• Order early to ensure timely delivery
• Cutoff dates announced in advance
• Limited COD availability

• Special rates for bulk orders (20+ items)
• Flexible delivery schedules
• Dedicated account manager
• Contact: business@shopelize.com

• Verify delivery address before placing order
• Address changes accepted before dispatch
• Incorrect address may result in additional charges
• Undeliverable orders are customer's responsibility

If your item arrives damaged:

1. Document damage with photos
2. Do not sign as "delivered in good condition"
3. Contact us immediately: shipping@shopelize.com
4. We'll arrange replacement or refund

If your package shows delivered but not received:

1. Check with neighbors and building management
2. Verify delivery address
3. Contact courier company
4. Report to us within 48 hours
5. We'll investigate and resolve

Questions about shipping?

• Email: shipping@shopelize.com
• Phone: +880 1234-567890
• Hours: 9 AM - 8 PM (Sat-Thu)
• Track Order: www.shopelize.com/track