Return & Refund Policy

Last Updated: 12/8/2025

At Shopelize, customer satisfaction is our top priority. We want you to be completely satisfied with your purchase. If you're not, we're here to help.

2.1 Timeframe

• Returns accepted within 14 days of delivery
• Item must be unused, unworn, and in original condition
• Original packaging and tags must be intact
• Proof of purchase required

2.2 Eligible Items

• Clothing and accessories
• Electronics (unopened packaging)
• Home goods
• Beauty products (unopened and unused)

2.3 Non-Returnable Items

• Intimate or sanitary products
• Perishable goods
• Custom or personalized items
• Digital products or gift cards
• Sale or clearance items (unless defective)

Step 1: Initiate Return Request

• Log in to your account
• Go to "My Orders" and select the order
• Click "Return Item" and select reason
• Print the return label

Step 2: Package Your Return

• Place item in original packaging
• Include all accessories and documentation
• Attach the return label to the package
• Ensure item is securely packaged

Step 3: Ship Your Return

• Drop off at designated courier location
• Keep tracking number for reference
• Returns typically processed within 5-7 business days

4.1 Inspection

• All returns are inspected upon receipt
• Items must meet return eligibility criteria
• Processing time: 3-5 business days

4.2 Refund Method

• Original payment method
• Processing time: 5-10 business days after approval
• Shipping fees are non-refundable (unless item is defective)

4.3 Partial Refunds

Partial refunds may be granted for:

• Items with obvious signs of use
• Missing accessories or documentation
• Damage not caused by our error

We currently do not offer direct exchanges. Please return the item for a refund and place a new order for the desired item.

6.1 Reporting

• Report defective or damaged items within 48 hours of delivery
• Provide photos and detailed description
• Contact customer service: returns@shopelize.com

6.2 Resolution

• Free return shipping for defective items
• Full refund or replacement at your choice
• Expedited processing for defective items

If you receive the wrong item:

• Contact us immediately at returns@shopelize.com
• We'll arrange free return shipping
• Correct item shipped at no additional cost
• Expedited shipping on replacement

• Customer Responsibility: ৳150-300 (varies by location)
• Our Responsibility: Free (for defective, damaged, or wrong items)

Return Shipping Locations

• Inside Dhaka: ৳150
• Outside Dhaka: ৳250-300

Track your refund status:

• Received: Item arrived at our warehouse
• Inspecting: Quality check in progress
• Approved: Refund initiated
• Completed: Amount credited to your account

If you haven't received your refund after 10 business days:

1. Check your bank account again
2. Contact your credit card company
3. Contact your bank
4. Contact us at returns@shopelize.com

• International returns accepted within 30 days
• Customer responsible for return shipping
• Customs duties are non-refundable
• Items must clear customs inspection

For orders of 10+ items:

• Different return terms may apply
• Contact our business team: business@shopelize.com
• Custom return arrangements available

Questions about returns or refunds?

• Email: returns@shopelize.com
• Phone: +880 1234-567890
• Hours: 9 AM - 8 PM (Sat-Thu)
• Address: Dhaka, Bangladesh