How can we help you?

Browse our catalog, add items to your cart, and proceed to checkout. You can check out as a guest or create an account for faster future orders. Follow the prompts to enter your shipping address and payment details, then confirm your order.

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can also check your order status by logging into your account and visiting the "My Orders" section.

You can cancel your order as long as it has not yet been shipped. Go to "My Orders" in your account, select the order, and click "Cancel Order." If the order has already been shipped, you can initiate a return once it arrives.

Order modifications are possible only if the order has not yet been processed. Please contact our support team immediately after placing the order if you need to make changes. We cannot guarantee modifications once the order is in processing.

Standard shipping typically takes 5-7 business days. Express shipping options are available at checkout and usually deliver within 2-3 business days. Delivery times may vary based on your location.

Shipping costs depend on your order total and delivery location. Many orders qualify for free standard shipping. Exact shipping fees are calculated and displayed at checkout before you complete your purchase.

We deliver across the country. Some remote areas may have extended delivery times. International shipping availability varies by product. Enter your address at checkout to confirm delivery availability to your location.

Same-day delivery is available in select areas for orders placed before 12:00 PM. Check the delivery options at checkout to see if same-day delivery is available for your location. Additional fees may apply.

We accept returns within 30 days of delivery for most items in their original condition and packaging. Some categories such as perishable goods and personal care items may have different return policies. Please check the product page for specific details.

Log into your account, go to "My Orders," select the item you want to return, and follow the return instructions. You will receive a return shipping label via email. Pack the item securely and drop it off at the designated shipping location.

Once we receive and inspect your returned item, refunds are typically processed within 5-7 business days. The refund will be credited to your original payment method. You will receive an email confirmation when your refund has been issued.

Non-returnable items include perishable goods, digital downloads, personal care items once opened, customized or personalized products, and items marked as final sale. Please review the product description before purchase.

Click the "Sign Up" button at the top of the page and fill in your details including name, email, and password. You can also sign up using your Google account for quick registration. An account lets you track orders, save addresses, and manage your wishlist.

Click "Sign In," then select "Forgot Password." Enter the email address associated with your account and we will send you a password reset link. Follow the link in the email to create a new password.

Log into your account and navigate to "Account Settings" or "My Profile." From there you can update your name, email, phone number, shipping addresses, and payment preferences.

To delete your account, please contact our support team at support@shopelize.com with your registered email address and a request to delete your account. Note that account deletion is permanent and will remove all your order history, saved addresses, and wishlist items.

We accept all major credit and debit cards (Visa, Mastercard, American Express), bKash, Nagad, Rocket, bank transfers, and cash on delivery for eligible orders. All online payments are secured with SSL encryption.

Yes, your payment information is fully secured. We use industry-standard SSL encryption for all transactions and do not store your full card details on our servers. All payments are processed through certified payment gateways.

Cash on delivery (COD) is available for eligible orders in select areas. You will see the COD option at checkout if it is available for your delivery location. A small convenience fee may apply for COD orders.

Yes, all products sold on Shopelize are 100% authentic. We source directly from authorized distributors and manufacturers. We have a zero-tolerance policy for counterfeit goods. If you ever receive a product that you believe is not authentic, please contact us immediately.

If you receive a damaged or defective product, please contact our support team within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

Warranty terms vary by product and brand. Warranty information is listed on individual product pages. For electronics and appliances, manufacturer warranties are typically included. Contact our support team for specific warranty queries.